Policy

LA BISES BEAUTY CLINIC – SERVICE POLICY

At La Bises Beauty, we take pride in delivering safe, high-quality, and professional treatments for every client.
Our policies ensure fairness, transparency, and consistency across all locations and services.
By booking with us, you agree to the following terms and conditions.

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1. Booking & Appointment Policy

• All bookings must be confirmed via call, text, or online system.

• Some services (Laser, Keratin, Hair Therapy, or Packages) may require a deposit to secure your booking.

• Please arrive 10 minutes early to relax and prepare for your treatment.

• If you arrive 10 minutes late or more, your session may be shortened or rescheduled.

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2. Cancellation & No-Show Policy

• A minimum of 24 hours’ notice is required for cancellations or reschedules.

• Late cancellations or no-shows will forfeit deposits or incur a fee.

• Missed prepaid sessions will be automatically deducted from your package.

• Repeated no-shows may require full prepayment for future appointments.

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3. No Refund Policy

• All payments, deposits, packages, and gift vouchers are strictly non-refundable.

• At our Auckland branch, payment is made after service — once the client confirms satisfaction. After payment, no refund applies.

• At our Wellington branch, deposits and prepaid amounts are non-refundable, as staff time, equipment, and professional products are already allocated.

• Refunds will not be issued for:

  • Change of mind or personal preference

  • Individual result variations or slower progress

  • External factors such as hormones, medication, or aftercare routines

By booking or receiving any service at La Bises Beauty, you agree to all terms and policies listed below.

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4. Lash Extensions Policy

• We guarantee our lash work if 50% or more lashes fall off within 2 days, and you notify us within 2 days.

• A one-time complimentary repair will be provided and must be completed within 5 days of the original appointment.

• If you cannot attend within this time, the offer cannot be transferred or exchanged for money or other services.

• Lash longevity depends on natural lash growth, oil levels, lifestyle, and aftercare.

• No refund applies once the service is completed. Proper maintenance and regular refills every 2–3 weeks are required to maintain fullness.

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5. Nail Services Policy

• We guarantee our nail services for 3 days if aftercare is followed.

• If lifting, chipping, or breakage occurs within 3 days, a free one-time repair will be provided for affected nails.

• Repairs must be booked within 5 days and are not transferable to cash or other services.

• If nails repeatedly lift or break, it may indicate unsuitable nail health — in this case, we may recommend discontinuing extensions for nail protection.

• All nail services are non-refundable once completed.

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6. Hair Treatments & Shampoo Policy

• Professional shampoo and products are included in all hair services.

• If you have your own shampoo (e.g., medicated or scalp care), you are welcome to bring it and inform your beautician before treatment.

• External products may affect results — particularly Keratin or Hair Regrowth services — and La Bises Beauty cannot be held responsible for outcomes caused by non-approved products.

• No refund or re-do applies in such cases.

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7. Keratin Treatment Policy

• Keratin Treatment is a smoothing and repairing therapy, not a chemical straightening treatment.

• It reduces frizz, enhances shine, and softens hair texture while maintaining natural movement.

• Results last 2–3 months depending on hair type and sulphate-free aftercare.

• Once service is completed, no refund or retouch applies.

  Understanding the Result

  • Keratin is not a chemical straightening service. It does not break or change your hair bonds. Instead, it works by coating each strand with a layer of natural keratin protein that seals the cuticle and smooths the hair surface.

  • After your first wash, your hair may still appear natural, soft, or slightly wavy — this does not mean the keratin is gone.

  • The full smoothing effect becomes more noticeable after 2–3 washes, as the keratin settles and your hair starts to relax more.

  • Results typically last 2–3 months, depending on your hair texture, washing frequency, and aftercare.

  • For certain hair types — especially very thick, coarse, or highly damaged hair — it may take 2–3 consecutive keratin treatments to achieve a long-lasting, low-frizz result. Each session builds additional smoothness and strength over time.

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8. Laser Hair Removal Policy

Our Laser Hair Removal treatments are performed with professional-grade medical equipment by certified technicians to ensure safe and effective results.

Important Notes:

• Results vary from person to person, depending on hair colour, thickness, growth cycle, skin type, hormonal balance, and aftercare routine.

• A full course of 6–10 sessions is usually recommended for optimal and long-term results.

• Maintenance sessions may still be required depending on hormonal or genetic factors.

Before Treatment:

• Please shave the area 24 hours before your appointment.

• Do not wax, tweeze, or epilate the area 2–3 weeks before treatment.

• Avoid sun exposure, fake tan, or strong active skincare products on the area for at least 48 hours before treatment.

After Treatment:

• Mild redness or warmth is normal and should fade within a few hours.

• Avoid hot showers, saunas, and intense exercise for 24 hours.

• Apply soothing or aloe vera gel if needed.

• Use broad-spectrum sunscreen (SPF 30+) daily on treated areas.

Health & Eligibility:

• Clients with certain conditions (pregnancy, epilepsy, recent surgery, or taking photosensitive medication) may not be suitable for laser treatment.

• Always inform your therapist of any medical conditions or medications before your session.

Policy Terms:

• No refund applies for laser hair removal services or prepaid packages once the first session has been performed.

• Packages must be used within their validity period and cannot be extended, refunded, or transferred.

• Missed sessions without 24-hour notice will be counted as used.

• Treatment results are progressive, not instant — full results depend on completing all sessions as advised.

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9. Skin Treatments Policy (Facials, Whitening, Lifting, Advanced Therapy)

• Skin whitening, lifting, and anti-aging results depend on age, skin type, health, and aftercare.

• Treatments like DermaGlow 43°C Lifting, Gua Sha Infrared Lifting, and Whitening Facials are designed to improve glow, firmness, and texture gradually.

• Consistent treatment and aftercare (hydration, sunscreen, and gentle cleansing) are essential to maintain results.

• Results may vary from client to client — full effects are visible over multiple sessions.

• No refund applies once treatment is completed.

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10. Massage & Body Treatments

• Massage services are for relaxation and wellness purposes only.

• Please inform your therapist if you have injuries, pregnancy, or medical conditions before starting.

• Once treatment begins, no refund applies as time and labour are provided.

• If discomfort occurs, please inform your therapist immediately for adjustment.

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11. Allergy & Medical Disclaimer

• Clients must disclose any allergies, medical conditions, or medication before treatment.

• Patch tests are available for tint, lash glue, or skincare products.

• La Bises Beauty is not liable for allergic reactions or irritation if health information was not disclosed.

• Clients with recurring allergies may be advised not to continue certain services for their safety.

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12. Monthly Passes & Packages

• Each pass is for one person only, non-transferable, and non-shareable.

• Only one service per day may be used unless stated otherwise.

• Passes are non-refundable and must be used within the validity period.

• Accepted payment methods: EFTPOS, Afterpay, ZipPay.

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13. Professional Conduct

• Our team maintains the highest standards of professionalism and care.

• Any inappropriate or disrespectful behaviour will result in immediate termination of service without refund.

• La Bises Beauty reserves the right to refuse service to anyone displaying unsafe or abusive conduct.

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14. Privacy & Confidentiality

• All client data is stored securely and used only for treatment or booking purposes.

• We comply with the New Zealand Privacy Act 2020.

• Photos or videos are only shared with client consent.

15. Car Park Policy

We aim to make every visit as convenient as possible, but please note that parking availability differs by location:

• Our Wellington branch (115 Dixon Street, Te Aro) does not have private parking. Public parking and nearby parking buildings are available at the client’s own cost.

• Our Auckland branch (12 Kent Street, Newmarket) provides two shared parking spots for clients on a first-come, first-served basis.

• Parking spaces cannot be reserved, and availability is not guaranteed, as there may be more than two clients visiting at the same time.

• La Bises Beauty takes no responsibility for parking fines or tickets issued to vehicles parked outside our designated spaces or in restricted areas.

• Clients are kindly advised to allow extra time for parking and to double-check signs or time limits before leaving their car.

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16. Agreement

By booking or receiving any service at La Bises Beauty Clinic, you confirm that you have read, understood, and agreed to our Service Policy and No Refund Conditions.

 

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La Bises Beauty Clinic
 Auckland – 12 Kent Street, Newmarket
 Wellington – 115 Dixon Street, Te Aro
 Text: 022 189 3586
 www.labisesbeauty.co.nz
 EFTPOS | Afterpay | ZipPay available