Policy

. La bises Policy.

Dear our value client,

We would like to express how important it is to each stylist/technician that you give adequate notice if you are unable to make you scheduled appointment. If you do not show up, we do not get paid.

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While we understand life happens, we rely on our clients appointments for our income. No clients-no payment!

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We know our clients appreciate our competitive prices, so to keep your service costs down please respect our time so we do not need to increase to make up for missed appointments🖤

•REFUND POLICY

By booking with us, you are agreed with our Policy. We do not offer refunds on services. 

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⚠️BOOKING, CANCELLATION & MISSED APPOINTMENT POLICY⚠️

•BOOKING•

Due to our growing business, it is advisable to book your appointments at in advance.  We do our absolute best to be flexible around or clients by opening early, staying late and even coming in on our day off so that we can give you the best service possible. Please  arrive  5 to 10 minutes  before your appointment with make up free for skin and lashes services.

•CANCELLATIONS•

Your appointments are very important to us. We understand that sometimes appointments may need to be changed or cancelled. 

However, we will now be requiring a 24 hours’( working hours , if your appointment is 10 am , please don't send your message in mid night or 10 pm in the night before , it doesn't count ) notice for all rescheduling or cancellations.  If you cancel your appointments twice times we count as make up appointment you won't able to re-book with us again.

•NO CALL NO SHOWS•

For anyone who forgets or chooses to forego their scheduled appointment more than 2 times , you will in our ban list , you won't able to re book with us again.

•LATE ARRIVALS•

If you are late 15 minutes or more, we cannot promise that your scheduled service can be performed that day.  We cannot cut into other clients scheduled times to accommodate tardiness.

•REFUND POLICY

By booking with us, you are agreed with our Policy. We do not offer refunds on service.

Lashes Extension:

➢ We guarantee our work. If you have any concerns with the service you received, if you lashes fall off 50% let us know within 2 days and we will fix it to your satisfaction at no extra charge within 7days, all lashes after 7 days will be charged price of infill set.  This is a policy we are proud to offer you.

➢ We do not offer refunds on services.

➢ If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them for FREE of charge.

Nails Services:

➢ We do not offer refunds on services.

Nails require high maintaining. We will charge you for the cost of any repairs or replacements that we have to endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped or starting to lift ) we will charge you due to your own lack of care. In case of changing mind of nails length and colour, normal price is applied.

AFTERCARE AND MAINTENANCE

• 24 hours after application Gel Polish is at it’s weakest. Avoid hot showers and baths, swimming pools and spa pools and soaking hands in water for long periods of time
• It is not recommended to use your nails to pick and scratch at things. Gloves should be worn to protect hands and nails while cleaning and gardening
• Your nails can grow long and strong but a manicure is only half the work. Cuticle Oil should be applied daily to moisturise and condition the area around the nail plate. This will improve the health and appearance
  
  • Schedule regular appointments. Gel Polish is designed for 14 day wear. Anything after that is a bonus! Clients should schedule a removal and reapplication service within 2-4 weeks
• Do not remove your Gel Polish unless you have been shown how to safely and correctly. Never pick or peel the polish off your nail plate as this will cause damage.

• Regular maintenance of infills or professional removal is essential to keep the nail enhancements and natural nails looking immaculate.

Finally, be kind to your nails!

Payment options: eftpos card we accept  all nz bank cards. There are 2$ surcharge on credit card and payway, we dont accept  American  cards

We do accept  Cash, please  make sure you have cash ready for your appointment,  we do not accept  clients  leave before  pay, even you tend to go out to withdraw  cash. All clients  who left without payments  will be reported  to police with the detail you provided  us at your booking.

• Afterpay: if you choose to use afterpay for your service,pleaselet us know to process your payment beforewe start your services. There are 2$ surcharge on all paymentsunder 50$ , pleasemakesure you have your afterpayapp ready and pay before your servicestarted.

PLEASE Note you would be banned from the shop if you are not behaviour, not turn up more than twice times continue, threaten our staff, racist , swear words, yelling, being rude,  screaming at the shop.

When booking your two/ three week refill appointment, you must have 40%remaining of lash extensions or it’s considered a FULL SET.

We work very hard to keep all my clients happy.  We must implement these policies now due to a rise in last minute cancellations and no shows.  We are not compensated for a late cancellation or no show.  We also can not fill your appointment without proper notice and also don't want to mucking around.

Thank you all for your commitment to us doing what We LOVE, as well as your understanding!